December 21, 2024 7:45 am

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The Frustrations of Poor Customer Service: Why the Personal Connection Matters

customer service

In today’s hyper-connected world, businesses often tout their commitment to customer satisfaction and service excellence. Yet, many customers frequently encounter frustrations that paint a very different picture. From endless phone menus to automated responses that fail to address individual concerns, the modern customer service experience can sometimes feel like an obstacle course designed to test […]

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