April 20, 2024 3:31 am

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Lumen will pay $825,000 to customers over illegal pandemic disconnections


OLYMPIA—Attorney General Bob Ferguson announced Thursday that Lumen Technologies, formerly CenturyLink, will pay a total of $825,000 to 1,099 Washington telephone customers it disconnected during the pandemic in violation of the emergency health and safety moratorium. The payment resolves two separate investigations by Ferguson’s Public Counsel Unit and his Consumer Protection Division. Lumen is a […]

UTC fines CenturyLink $923,000 for illegal telephone disconnections during COVID-19 pandemic


LACEY, Wash., July 6, 2023—Last week, the Utilities and Transportation Commission issued an initial order fining CenturyLink Communications LLC, doing business as Lumen Technologies, $923,000 for involuntarily disconnecting or suspending nearly 1,000 telephone accounts during the COVID-19 pandemic. A UTC administrative law judge found that Lumen unlawfully disconnected 923 customers from service during Governor Jay […]

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