The Frustrations of Poor Customer Service: Why the Personal Connection Matters
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In today’s hyper-connected world, businesses often tout their commitment to customer satisfaction and service excellence. Yet, many customers frequently encounter frustrations that paint a very different picture. From endless phone menus to automated responses that fail to address individual concerns, the modern customer service experience can sometimes feel like an obstacle course designed to test […]
Local Republican and Democrat County Councilmen team up to ‘Build Bridges’
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SNOHOMISH COUNTY—County Council President Jared Mead and County Council Vice President Nate Nehring have banded together to form a new nonprofit called the Building Bridges Project set on uniting the country despite its members’ many political perspectives. On January 6, 2021, when Mead and Nehring had only been council members together for about six months, […]
Get ready for new changes to transit services in Snohomish County
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New transit changes coming to Sound Transit and Community Transit services this fall are big, big, big! Community Transit service, Link, Sounder, and ST Express all will experience some changes, which will go into effect on different dates at the end of August and into September. Changes in north King and Snohomish counties The biggest […]
magniX partners with NASA to develop hybrid, battery powered, airliners
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EVERETT—Everett-based transportation electrification company magniX is partnering with the National Aeronautics and Space Administration (NASA) in developing technology to power hybrid-electric regional aircrafts as part of NASA’s Electrified Powertrain Flight Demonstration (EPFD) project. The EPFD project partners with several leaders in the aerospace industry in order to demonstrate electrified aircraft propulsion technology to reduce emissions […]
“Positive attitude”: Travel personality Rick Steves announces cancer diagnosis
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EDMONDS—In his many years as a travel writer, TV host, and tourism personality, Rick Steves has spent countless hours at Hollywood galas, in cozy Swiss chalets, and backpacking Western Asia from Turkey to Pakistan. But it seems no matter where he goes, he will always call Snohomish County home. The 69-year-old Edmonds celebrity is known […]
Fisherman Jack’s is the Port of Everett’s modern twist on traditional dim sum
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EVERETT—Delicious dim sum is hardly a rarity in Snohomish County’s diverse, and robust, dining scene but Fisherman Jack’s, at the Port of Everett’s Restaurant Row, aims to elevate the traditional dim sum experience with a modern twist. At Fisherman Jack’s you’ll find traditional dim sum dishes like won tons, bao, and siu mai, as well […]
State certifies August 6 Primary results, Public Lands race recount underway
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OLYMPIA—The Office of the Secretary of State certified the August 6 Primary results on Thursday, August 22, and directed a mandatory manual recount of all votes for the statewide Commissioner of Public Lands race. County election offices are estimating the recount will take seven business days to complete. In the 2024 Commissioner of Public Lands […]
Video of the dangers of impaired driving
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Washington State Patrol releases video of an early morning collision to show the dangers of impaired driving. The accident resulted in an innocent driver in the hospital and a 15-mile back up on I-5 NB. King County: Just after 1:00 a.m. this morning, Washington State Patrol (WSP) communications received 9-1-1 calls reporting a serious collision […]
Jeopardy! is Washington’s favorite TV game show, study finds
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New research names the TV game shows that Washington state loves the most, with Jeopardy! coming out on top. The study, conducted by sweepstake comparison site Casinos Sweeps, analyzed nationwide and regional Google searches relating to TV game shows, to identify which ones are the most popular. Casinos Sweeps looked at the number of monthly searches […]
Everett Silvertips names new Head Coach and General Manager
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EVERETT—The Western Hockey League’s (WHL) Everett Silvertips announced new Head Coach, Steve Hamilton, who will begin this upcoming season. Mike Fraser, promoted, will now assume his new role as General Manager for the team. Dennis Williams, the head coach and general manager last year, left the organization to coach at Bowling Green University, resulting in […]