Lynnwood wins 2020 Government Experience Award

Lynnwood wins 2020 Government Experience Award.
Center for Digital Government recognizes Lynnwood’s new website for Digital City Hall experience

By City of Lynnwood | Press Release
Republished by Lynnwood Times

LYNNWOOD, WA (September 24, 2020) – The City of Lynnwood is pleased to be recognized as a 2020 Government Experience Award winner by the Center for Digital Government for our Digital City Hall.

Launched in February of 2020, Lynnwood’s new City website and Digital City Hall transforms paper-based and in-person processes into a digital experience which allows our community members to access city services and information 24-hours a day from their home computer, tablet or mobile phone.

Earlier today the Center for Digital Government announced the winners of the 4th annual Government Experience Awards. The awards recognize the achievements and best practices of states, cities and counties that are radically improving the experience of government and pushing the boundaries of how services are delivered. 

“Our state and local government winners this year demonstrated that focusing on the government experience provides a foundation that played a vital role in responding and adapting to the uncertainties and disruptions of 2020,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “This year’s winners employed innovative methods and technologies to transform their government experiences.” Read the full release from the Center for Digital Government.

“We are thrilled to be recognized by the Center for Digital Government,” said Julie Moore, Communications & Public Affairs Officer for the City of Lynnwood. “Our service-focused website is mobile-friendly, easy to navigate, and makes accessibility a priority. We’ve created a shift in the way our community members access city services and information, which has been especially important during this time of COVID-19.”

The City of Lynnwood is honored to be among an impressive list of other City Government Experience winners from across the nation. 


  • Lynnwood, WA – Digital City Hall
  • Goldsboro, NC – Chatbot for Citizen Engagement
  • Independence, MO – IndepNow
  • NYC Mayor’s Office for Economic Opportunity – ACCESS NYC
  • NYC Department of Education – Device Equity Program
  • Orlando, FL – Building Trust in Government by Measuring Citizen Experience Impact
  • Pittsburgh, PA – Fleet Telematics and Route Optimization
  • Sacramento, CA – Citizen Engagement Modernization
  • St. Louis, MO – payitSt.Louis
  • Virginia Beach, VA – Traffic Data-Sharing Partnership

View the full list of 2020 Government Experience Award Winners.

Mario Lotmore

Mario Lotmore is originally from The Bahamas and for the last seven years has called Mukilteo, WA his home. Having lived in every region of the United States has exposed him to various cultures, people, and approaches to life. Lotmore created the Lynnwood Times to represent the character of a diverse and growing Lynnwood. The launching of the city’s community newspaper will only help bring neighborhoods together. Lotmore was an industrial engineer by trade and proven success implementing and managing lean accountable processes and policies within his eighteen years of operations excellence, strategic development, and project management in the aerospace, manufacturing, and banking industries. Over his career he has saved and created hundreds of union and non-union jobs. Lotmore is the President of a Homeowner Association, an active Science Technology Engineering and Mathematics volunteer in his community, and former Boeing 747 Diversity Council leader. Mario’s talent is finding “that recipe” of shared destiny to effectively improve the quality of life for others.

Mario Lotmore has 1319 posts and counting. See all posts by Mario Lotmore

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